Consumer Warranty
Every repair.
Fully covered.
Every repair completed through Venio is backed by a 6-month workmanship warranty. If the same fault returns on the exact repair we performed, we fix it again at no charge.
What's Covered
- The exact repair performed (e.g. screen, battery, charging port)
- The same fault returning within 6 months of the repair date
- Parts and labour for the warranty repair, at no charge
What's Not Covered
- New physical damage after the repair
- Water damage occurring after the repair
- Software issues unrelated to the repair performed
- Damage caused by misuse, drops, or accidents
How to Make a Claim
1
Log into your account
Sign in at venio.com.au/login with the account you used to book your repair.
2
Go to the Warranty tab
Open the Warranty section from your account dashboard.
3
Submit your claim
Select your booking reference, describe the issue, and submit.
You'll get a response within 24-48 hours.
Warranty FAQ
Common questions.
The 6-month warranty period begins on the date the repair is completed. Claims must be submitted within the warranty period via your Venio account.
Venio reserves the right to assess each claim on a case-by-case basis. In cases where the returning fault is determined to be outside the scope of the original repair, the warranty may not apply.
This warranty is provided by Venio in addition to any rights you may have under the Australian Consumer Law. Nothing in this warranty limits your statutory rights.
For full terms, see our Terms of Service.