How It Works

Broken to fixed.
In under an hour.

No repair shop. No leaving your device. A vetted technician comes to you, repairs in front of you, and leaves. From $89.

Book a Repair
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See a real Venio repair from booking to completion

Step by step

Six steps.
Under an hour.

1
Step 01

Describe what broke

Tell us in plain English — or let the AI figure it out.

Type what's wrong with your device. "My screen cracked" or "it won't charge" is enough. Our AI reads your description, identifies the most likely cause, and pre-selects the right repair. No tech knowledge needed. The whole thing takes under two minutes.

2
Step 02

See the price before you book

Fixed quote. No call-out fee. No surprises.

After selecting your repair you see the exact price — GST included, no hidden fees, no call-out charge. You only pay when the job is done. Payment is held in escrow from the moment you confirm, and released to the technician only after you mark the repair complete.

3
Step 03

We find a tech near you

Your job goes out to vetted technicians within 10 km.

The moment you confirm, your job is broadcast to available verified technicians near your address. One of them accepts and the clock starts. You get their name, photo, rating, and live ETA. Average acceptance time is under 3 minutes.

4
Step 04

They come to you

Home, office, cafe — anywhere in Sydney.

Your technician drives directly to wherever you are. You don't need to leave your desk, your house, or your lunch. Average arrival time across Sydney is 48 minutes. You'll get SMS and email updates as they travel.

5
Step 05

Repaired in front of you

You watch the whole thing. Nothing hidden.

The technician opens their kit, repairs your device on the spot, and walks you through every step. No handing it over to someone in a back room. No leaving it overnight. Most repairs take 20 to 45 minutes. You are there for all of it.

6
Step 06

Confirm it works. Pay.

6-month warranty included. Escrow released.

Once the repair is done, test your device. Happy? Tap confirm and your payment is released to the technician. Every repair includes a 6-month workmanship warranty — same fault returns within 6 months and your tech comes back free. No questions asked.

When to use Venio

Any time. Any place.
We come to you.

Cracked screen on a work day

You're at the office. Your screen just shattered. Book Venio and a tech arrives at your desk — no time off, no trip across town.

Battery dying before a trip

Heading somewhere tomorrow and your battery won't make it. Book now and a tech replaces it at your home this afternoon.

Phone dead, can't leave home

Kids at home, waiting for a delivery, working remotely — you can't just leave. We come to you. The tech works while you stay put.

MacBook broken before a deadline

Screen cracked or won't turn on — your livelihood depends on that machine. Venio gets a tech to you same day.

When you don't want strangers with your phone

You watch every step of the repair. Your phone never disappears into a back room. Your data stays with you the whole time.

When the shop quote was too high

Apple Store quoted you $299. Venio repairs the same screen from $89 — same quality parts, 6-month warranty, at your door.

Ready?
We are 48 minutes away.

Book now and a tech is on the way today.

Book a Repair

From $89 · Same day · 6-month warranty