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© 2026 Venio Pty Ltd · ABN 59 793 910 553

Legal

Privacy Policy

Last updated: 19 July 2025 · Venio Pty Ltd · ABN 59 793 910 553

1. Introduction

Venio Pty Ltd (ABN 59 793 910 553) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you use the Venio platform, including our website at venio.com.au.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect the following types of personal information:

Account information
Name, email address, phone number and password when you create an account.
Booking information
Device type, repair type, service address, preferred date and time.
Payment information
Payment is processed by Stripe. We do not store your card details. We retain transaction records for accounting purposes.
Location information
Your service address when you make a booking. We do not track your real-time location.
Communications
Messages between customers and technicians through the Venio platform.
Usage data
How you interact with our website and platform, including pages visited and features used.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your repair bookings
  • Connect you with nearby technicians
  • Process payments and manage escrow
  • Send booking confirmations and updates via email and SMS
  • Provide customer support and resolve disputes
  • Handle warranty claims
  • Improve the Venio platform and services
  • Comply with legal obligations

4. Sharing Your Information

We share your personal information only as necessary to provide the Venio service:

Technicians
Your name, phone number and service address are shared with the technician assigned to your booking.
Stripe
Payment processing is handled by Stripe. Your payment details are subject to Stripe's Privacy Policy.
Supabase
Our database is hosted by Supabase in Sydney, Australia. Your data is stored securely with encryption at rest.
Twilio
SMS notifications are sent via Twilio. Your phone number is shared with Twilio for this purpose.
Law enforcement
We may disclose information if required by law, court order, or to protect the rights and safety of Venio and its users.

We do not sell your personal information to third parties. We do not share your information for advertising purposes.

5. Data Storage and Security

Your data is stored securely in a PostgreSQL database hosted by Supabase in Sydney, Australia. We use industry-standard security measures including encryption in transit (TLS) and encryption at rest. We have assessed our infrastructure providers and are satisfied they maintain privacy protections consistent with the Australian Privacy Principles.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time.

6. Your Rights

Under the Australian Privacy Act you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and personal data
  • Opt out of marketing communications
  • Make a complaint about how we handle your information

To exercise any of these rights, contact us at privacy@venio.com.au.

7. Cookies

We use essential cookies to operate the Venio platform - including session management and authentication. We do not use advertising cookies or tracking cookies.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Venio platform.

8. Children

The Venio platform is not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Venio platform. Your continued use of Venio after changes are posted constitutes your acceptance of the updated policy.

10. Contact and Complaints

If you have questions about this Privacy Policy or a complaint about how we handle your personal information, please contact us:

Venio Pty Ltd - Privacy Officer
ABN 59 793 910 553
Sydney, New South Wales, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Questions about your privacy?

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